I think in your example you also need to ensure port 3052 is open / reachable - you'll have to set that in your router - logon to your router and check ports - these in sensible router hardware are normally closed by default.Ī firewall also probably blocks these too by default which is why when testing network stuff disable firewalls - after it's working then apply the required level of security. Try first disconnecting all firewalls and disabling any A/V software.Įnsure also any Network cards in your system are working properly - i.e correct drivers etc. The last two items that I've marked in bold would seem the most likely causes.

If the Client applies a new SSL certificate and is not in the trust list, communication will be lost.

Verify that the SSL certificate from the Client has been added into the trust list of Agent.

The PowerPanel software installer will automatically configure the Windows firewall to allow PowerPanel® Applications access. The computer communicates with the power device on these ports.

Check that the network status of computer and devices.

Verify the port in the Security/Network page is matched with the settings for PowerPanel Business Edition Agent.

See Security/Authentication for more details.

Verify that the settings in the Security/Authentication page are correct and match the settings of the device.

The tool can be installed from the tools folder on the installation CD or downloaded from CyberPower Systems | UPS Battery Backup, Surge, PDU - Power Solutions. The Power Device Network Utility tool can be used to configure the network configuration.

Verify the network configuration for the UPS or PDU is correct.

If Client is unable to communicate with the power devices, the following steps can help users troubleshoot the issue:

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